Frequently Asked Questions
Yes. We offer free delivery in the Middletown, Odessa, and Townsend areas. A delivery charge may apply outside of these areas. Please call our office for a current quote.
Yes, but a delivery fee may occur. Please call out office for a current quote.
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
No. Any rental item should always be clean when you get it. Jump On Over cleans and disinfects each item after every rental.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
We accept Cash and Credit Card (MC, VISA, AMEX). Checks are only accepted for corporate rentals and must be approved by a management team member. ***ALL rentals are required to be paid in full PRIOR to delivery. We do not accept cash or credit card on site.
Rentals cancelled at least 14 days in advance will receive a full refund. If you need to cancel inside of 14 days prior to your scheduled rental date then your deposit will be forfeited and nonrefundable.
Yes all orders require a $100 Credit Card deposit. Cash deposit are only accepted in person at our facility. All deposits are fully refundable if you cancel your order at least 14 days prior to your rental date. If you need to cancel your rental inside of the 14 days then you will forfeit your depot.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.